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Measure your pet from nose to base of tail while they're lying stretched out, then pick the next size up:S (50 x 40 cm): cats, toy breeds and puppiesM (60 x 50 cm): small dogsL (70 x 55 cm): medium dogsXL (100 x 70 cm): large dogs or two petsIf you're between sizes, size up. Sizes are a guide only.

The mat is made from a breathable ice-silk style fabric that feels cool to the touch, with a soft mesh layer underneath. There's nothing to freeze, fill with water or plug in, so it's ready to use straight away. It works best in a shady, well-ventilated spot. It's a comfort accessory, so on hot days always give your pet shade, fresh water and good airflow too.

Shake or vacuum off fur, then spot clean with mild soap and water. For washing, please follow the care label on your mat, and air dry it flat out of direct sun.

Orders are dispatched within 1 to 3 business days and sent by tracked post from our supplier's overseas warehouse. Delivery usually takes about 6 to 14 business days after dispatch. Regional and remote areas can take a little longer. We'll email you a tracking number once your order is on its way.

Shipping is free on all orders within Australia. All prices are in Australian dollars, and we don't expect you to pay any customs or import charges on delivery.

Yes. If your mat arrives faulty, damaged or not as described, you're covered by the Australian Consumer Law: email us your order number and a photo and we'll arrange a replacement or refund. We also accept change-of-mind returns within 30 days of delivery for unused items in their original packaging (return postage at your cost). Please email us before sending anything back and we'll send you return instructions. See our Refund and Returns Policy for full details.

You can pay securely at checkout with PayPal or by card through Stripe. We never see or store your full card details.

Email chillpaws.au@gmail.com. We're based in Adelaide, South Australia, and we reply within 1 to 2 business days.